Benefits of SMS

  • Demonstrate reliability and high quality of service;
  • Access to key markets, as many public-sector organisations mandate that their IT service providers are ISO 20000-compliant;
  • Assure clients that their service requirements will be fulfilled;
  • Enforce a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services; and
  • Leverage ITIL practices to optimise resources and processes;