Introduction

The ISO is an independent, non-governmental group with 165 members representing the ISO in their respective countries
South Africa’s ISO member organisation is the South African Bureau of Standards (SABS)
However, DXS International is currently accredited through the UK’s ISO member: The British Standards Institute
The three ISO Standards to which we are accredited are:
- ISO 20000: Service Management
- ISO 22301: Business Continuity Management
- ISO 27001: Information Security Management
For the purposes of ISO 20000: Service Management System, a ‘Service’ is defined as:
- “A means of delivering value for the customer by facilitating outcomes the customer wants to achieve.”
- Please note that “the customer” in the above definition could be internal, e.g. members of staff – or external, e.g. PoC Users
- Examples of departments providing Service include: Content Development, Support, IT, Media, Training, Testing, and Deployment